As a woman who has worked several customer service positions throughout her life, the saying, “The customer is always right” has been ingrained in my professional brain. There’s a lot of merit in this adage—providing positive experiences for your clientele helps create a positive image for your business while building a loyal customer base. I … Continued
We were thrilled to launch our brand-new website in July after weeks of planning and hard work. But before we could put this shiny, new eye candy in front of you, we had to accept the hard truth: our website needed an update. There’s no shame in needing an update—website design, best practices, and UX … Continued
After experiencing the same frustration over and over, inspiration strikes and you’re convinced you’ve come up with the next Uber or SpaceX. You think this idea could be big and you can’t wait to get started. But of course the question remains – is your idea actually viable and do customers want what you’re selling? … Continued
